Refund & Cancellation Policy

ZextaOS offers 100% card-free evaluation periods (7 days for Solo Coach, 14 days for Academy OS, and 30 days for Academy Pro Yearly) to allow you to fully evaluate our platform with zero upfront billing commitment. No charges occur at the end of your trial; your account simply pauses until you choose an active plan.

You may cancel your subscription at any time directly through your dashboard settings or the Dodo Payments customer portal. Upon cancellation, you will retain access to your academy and premium features until the end of your current billing cycle. After that date, your academy will transition to a restricted state.

Because we offer fully-functional free trials to evaluate the software, all subscription charges are generally non-refundable once a billing cycle has commenced. We do not provide prorated refunds for mid-cycle cancellations.

If you experience a severe technical issue or billing error caused by our platform or our merchant of record, Dodo Payments, please contact us within 7 days of the charge. Exceptional refund requests are reviewed on a case-by-case basis.

For any billing inquiries, cancellation assistance, or refund requests, please contact our support team at [email protected].